FAQs
Orders & Shopping
Q: How do I place an order?
To place an order, browse our collections, select your preferred size and style, and add the item to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete payment.
Q: Can I modify or cancel my order after I place it?
Orders are processed quickly to ensure speedy delivery. If your order has already entered production, we may not be able to modify or cancel it — but reach out to us as soon as possible and we’ll do our best to help.
Account & Login
Q: Do I need an account to shop?
You can checkout as a guest, but creating an account makes it easier to track orders, save your details for future purchases, and manage returns.
Q: What if I forget my password?
Use the “Forgot Password” link on the login page to reset it. You’ll receive an email with instructions to set a new one.
Shipping & Delivery
Q: What shipping options are available?
We offer standard and express shipping options at checkout. Delivery times vary based on your location and the option you choose.
Q: How long will delivery take?
Delivery times depend on your region and shipping method. Orders typically ship within a few business days, with tracking provided once dispatched so you can follow your package.
Q: Do you ship internationally?
Yes — we deliver to customers worldwide. International shipping times vary by country, and any customs or duties are the responsibility of the customer.
Returns & Exchanges
Q: What is your return policy?
We want you to be happy with your purchase. If something doesn’t fit or meet your expectations, you can request a return or exchange within the eligible timeframe. Items must be unworn and in original condition.
Q: How do refunds work?
Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method. Refund times may vary by bank.
Q: Can I exchange an item for a different size or color?
Yes, exchanges are possible depending on stock availability. If the size you want isn’t available, you can return your order for a refund or store credit.
Sizing & Fit
Q: How do I choose the right size?
Check our size guide on the product page before ordering. Each item includes measurements to help you pick the best fit for your style preferences.
Q: What’s the difference between oversized and snug fit?
Oversized tees offer a relaxed, roomy silhouette for streetwear styling, while snug-fit tees are closer to the body for a sharper, modern look.
Product Care
Q: How should I care for my Wrapfitz apparel?
To keep your clothes looking fresh, machine wash inside out with like colors, use mild detergent, and avoid high heat drying. Always follow care instructions on the label.
Payment & Security
Q: What payment methods do you accept?
We accept major credit/debit cards and secure online payment options at checkout to make your purchase smooth and secure.
Q: Is my payment information safe?
Yes — all transactions are processed securely with industry-standard security measures to protect your information.
Contact & Support
Q: How can I contact customer support?
If you have any questions or need help with your order, reach out through our Contact page or email our support team directly. We’re here to help!
Q: When will I get a response?
Our support team typically responds within 1–2 business days. We aim to help you as quickly as possible.
Still Have Questions?
Can’t find what you’re looking for? Just shoot us a message — we’re always happy to assist and make your Wrapfitz experience smooth, easy, and stylish.